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CUSTOMER SERVICE

SHIPPING & HANDLING

See international restrictions.
Shipping prices are calculated based on the artwork location and your shipping address and include insurance. Handling prices apply on a per work basis and include packaging costs. The quoted shipping windows reflect proper preparation and packaging time. Once items ship, transit time will vary depending on your location. If your country is not listed, please contact Collector Services to discuss your order.

TAX

FRAMING

If you would like to have your artwork framed before it is shipped to you contact Paula directly. She will be happy to explore options and prices for you.

Paula’s email: paula@....com 

Paula’s phone:  +65 9660-1022

RETURNS

If for any reason you are not satisfied with your purchase, you may return the artwork within 30 days of receipt and receive a full refund for the price of the artwork purchased. Shipping charges will not be refunded, and return shipment logistics and costs are your responsibility. If you do decide to return your artwork, please follow these instructions:

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  1. Email paula@....com with your order number and specific reason for the return.

  2. Before shipping the artwork back to Paula, pack it back in the original tube or box as well as all of the packaging materials and certificate of authenticity that was included in the original package. No return will be accepted without the proper paperwork and the works need to be returned in perfect condition in their original packaging to qualify for returns.

  3. Ship it back to Paula at:
    Paula Marcondes de Souza, 38D Jalan Mat Jambol, 01-14 Island View, Singapore 119522

  4. For Damaged Paintings/ Prints

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In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to paula@....com. Paula will get back to you on how to proceed with your order.

 

For any additional issues, please contact Paula at paula@....com.

 

Questions about your order or about our policies? Email paula@...com and Paula will be happy to assist you.

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